Refund policy

Returns, Refunds and Warranty Support

At Roxka, your happiness and satisfaction are at the heart of everything we do. We want every purchase to feel easy, enjoyable, and worthwhile, from the moment you place your order to the moment it arrives in your home.

If your purchase is not quite right, our team is here to make the return process as smooth, clear, and stress-free as possible. We are committed to providing helpful support, fair solutions, and a customer experience you can feel confident about.

 

No Restocking Fees

Shop with confidence knowing Roxka does not charge restocking fees for eligible returns. We want you to feel comfortable choosing pieces for your home, with the reassurance that our team is here to support you if something does not meet your expectations.

 

Simple and Supportive Returns

Our customer support team is ready to guide you through the return process with care and professionalism. From your first enquiry through to the final outcome, we aim to make each step clear, organised, and easy to follow.

To begin a return request, please contact our support team or lodge a case through our Help Centre so we can review your request and provide the next steps promptly.

 

12-Month Warranty Coverage

We carefully select our products with quality, comfort, and reliability in mind. For added peace of mind, Roxka offers warranty coverage of up to 12 months on eligible products.

If you believe your item has a fault or issue covered under warranty, please contact our team with your order details and supporting photos or videos where possible. This helps us review your case efficiently and provide the most suitable solution.

 

Fast and Effortless Refunds

We respect your time and aim to process eligible refunds as quickly as possible. Once your returned item has been received and assessed, any approved refund will be issued back to your original payment method.

Please allow a few business days for the refund to appear, as processing times may vary depending on your bank or payment provider.

 

Return Guidelines

To help us process your return smoothly, please ensure your item is returned in its original condition, with all packaging, accessories, manuals, parts, and documentation included where applicable.

Items should be packed securely to help prevent damage during transit. Our team will provide guidance on the return process once your request has been reviewed.

 

Exchanges and Replacements

If you have received an incorrect item, damaged item, or product with a fault, please contact us as soon as possible so our team can assist.

Once the details have been reviewed, we will work with you to arrange the most appropriate solution, which may include a replacement, exchange, repair, refund, or other suitable support depending on the situation.

 

We’re Here to Help

Our friendly customer support team is here to answer your questions, review your concerns, and guide you through the next steps with care and professionalism.

Thank you for choosing Roxka. We truly appreciate your trust and are committed to making your shopping experience simple, reliable, and enjoyable.