Privacy policy
Privacy Policy Overview
Welcome to Roxka. Your privacy matters to us, and we are committed to handling your personal information with care, transparency, and respect.
This Privacy Policy explains how we collect, use, store, and share personal information when you visit our website, use our services, make a purchase, create an account, or communicate with our team. By using Roxka’s website and services, you agree to the practices described in this policy. If you do not agree, please discontinue use of our website and services.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or the way we provide our services.
Any updates will be published on our website, and the revised version will apply from the date it is posted. We encourage you to review this page occasionally so you remain informed about how we protect your information.
Collection and Use of Information
We collect personal information to provide a smooth, secure, and enjoyable shopping experience. This allows us to process your orders, communicate with you, improve our services, personalise your experience, and provide customer support when needed.
The types of information we may collect include:
- Information You Provide: This may include your name, email address, phone number, delivery address, billing details, account information, order details, and any information shared when you contact our support team.
- Order and Account Information: We may collect details relating to your purchases, saved preferences, account settings, payment status, delivery updates, and customer service enquiries.
- Usage Information: We may collect information about how you browse and interact with our website, including pages viewed, products searched, device information, and general website activity.
- Information from Service Providers: We may receive information from trusted third-party providers who help us operate our website, process payments, fulfil orders, deliver products, manage communications, and improve our services.
Cookies and Website Experience
Roxka uses cookies and similar technologies to help our website function properly, remember your preferences, improve your browsing experience, and better understand how customers use our services.
Cookies may assist with features such as keeping items in your cart, improving website performance, personalising content, and analysing site traffic. You can manage or disable cookies through your browser settings, although some website features may not work as intended without them.
How We Share Information
We only share personal information where it is necessary to operate our business, provide our services, comply with legal obligations, or protect the rights and security of Roxka, our customers, and our website.
This may include sharing information with trusted service providers such as payment processors, delivery partners, technology providers, customer support platforms, marketing service providers, and professional advisers.
We do not sell your personal information. Any information shared is handled carefully and only for appropriate business or legal purposes.
Protecting Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.
While no online service can guarantee complete security, we work with trusted systems and service providers to help keep your information safe and ensure it is handled responsibly.
Your Rights and Choices
Depending on your location and applicable privacy laws, you may have the right to access, update, correct, delete, or request a copy of your personal information. You may also have the right to object to certain uses of your information or withdraw consent where applicable.
You can manage some preferences through your account or browser settings. For privacy-related requests or questions, please contact our support team so we can assist you promptly and professionally.
Our Commitment to You
At Roxka, we value the trust you place in us. We are committed to being transparent about how we handle your information and to using it only in ways that help us provide a better, safer, and more reliable shopping experience.
Thank you for choosing Roxka. We appreciate the opportunity to be part of your home and are committed to protecting your privacy with care.