Website Terms

Roxka.com Terms of Use

Welcome to Roxka.com! We operate this website to provide you with the best products and services. By accessing and using this site, you agree to our terms and conditions outlined below, which may be updated occasionally. Please review these terms regularly.

Definitions

The following terms apply:

  • Roxka: Refers to Roxka.com; "we", "us", or "our" has a corresponding meaning.
  • Excluded Product: Items that cannot be returned for change-of-mind, including intimate wear and other products with health and safety considerations.
  • Goods: Products purchased from Roxka.
  • Terms and Conditions: These terms and conditions.
  • You: The user of our website and purchaser of goods; "Your" has a corresponding meaning.
General Terms of Use
  • We aim to ensure you're 100% satisfied with your purchase and online shopping experience.
  • While we strive to provide accurate and timely information, we cannot guarantee that all information and materials on this website are completely accurate or up to date. Any reliance you place on such information is strictly at your own risk.
  • Your use of any information or materials on this website is entirely at your own risk. It is your responsibility to ensure that any products, services, or information available through this website meet your specific requirements.
  • This website contains material owned by or licensed to us. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • We strive for accuracy in product descriptions. However, some inaccuracies may occur. We reserve the right to correct any errors as they are identified.
  • Measurements and images on the website are approximate and for display purposes only. There may be slight variations.
Pricing
  • Prices displayed include all applicable taxes but exclude delivery charges, which vary based on the destination.
  • Prices, promotions, versions, and availability are subject to change without notice due to market dynamics.
Delivery
  • We aim to deliver your order promptly, but we are not liable for any delays or losses due to courier issues or incorrect delivery addresses.
  • Please check your order upon receipt and contact our Customer Support if there are any issues.
  • If your order does not arrive by the expected delivery date, please notify us within 30 days so we can assist you.
Receipt
  • Upon receiving the Goods, please inspect them to ensure they meet the specified requirements. If there are any issues or discrepancies, let us know as soon as possible so we can resolve them. 
Return Policy 

All our products come with a warranty of up to 12 months (3 months for commercial use). 

  • Change of Mind Policy:

    • Goods must be in resaleable condition, with original packaging and tags attached.
    • Items must not be opened, used, worn, or damaged.
    • Excluded Products are not eligible.
  • Repair, Replacement, and Refund Policy:

    • For minor damages, you can request a replacement or repair.
    • For major damages, you may request a replacement or refund. Refunds will be issued in the same form as payment. 
Exclusions from Warranty
  • Warranties do not cover:

    • Consumable parts, cosmetic damage, damage caused by use with another product, or damage due to misuse.
    • Damage from operating outside guidelines or unauthorized service.
    • Normal wear and tear or theft.
    Intellectual Property Rights
      • All content on this website, including text, graphics, logos, images, and software, is the property of Roxka or its content suppliers and is protected by international copyright laws.
      • You may not reproduce, distribute, or create derivative works from any content on this website without our express written permission.
      User Accounts
        • You may be required to create an account to access certain features of the website. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.
        • You agree to notify us immediately of any unauthorised use of your account or any other breach of security.
        Prohibited Activities
          • You agree not to engage in any of the following activities:

            • Violating any applicable laws or regulations.
            • Infringing upon the intellectual property rights of others.
            • Transmitting any harmful or disruptive content.
            • Engaging in any fraudulent or deceptive practices.
          Disclaimer and Limitation of Liability
            • The material on this website is provided without guarantees as to its accuracy.
            • To the fullest extent permitted by law, we exclude all warranties and liabilities for any damages arising out of the use of this website.
            • This does not affect liability for death or personal injury from negligence or any other liability that cannot be excluded under applicable law.
            • We are not liable for delays or non-delivery caused by force majeure events beyond our control.
            Resolving Your Concerns
              • We strive to resolve all customer issues promptly and efficiently. Contact us with any concerns, and we will do our best to address them.
              Effective Communication and Mutual Responsibilities

              We maintain a zero-tolerance policy for abuse or threats towards our staff. Any such conduct may result in refusal of further service.

              • Your Rights:

                • To make a complaint and receive a fair and timely response.
                • To be treated with courtesy and respect.
              • Our Rights:

                • To expect honesty and cooperation from complainants.
                • To a safe working environment.
              • Mutual Responsibilities:

                • Both parties agree to treat each other with courtesy and respect.
                • Provide accurate information and cooperate with the complaint process.
              General
                • We may amend these terms and conditions at any time. Continued use of the website constitutes acceptance of any changes.
                • Access to the website may be restricted at our discretion.
                • These terms are governed by applicable laws, and any disputes will be resolved in relevant courts.
                • Title to goods passes to you upon payment; risk of loss or damage passes upon dispatch.
                • If any part of these terms is unenforceable, the remaining parts will remain in effect.


                If you have any questions, please contact us, and we'll do our best to assist you.